IKIGAI × JTB CORP
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Project Documentation

IKIGAI Traveler – JTB Pilot Project

JTB Corp — a major Japanese travel conglomerate — is sending a survey delegation to Phu Quoc to evaluate IKIGAI's operating capability ahead of a longer-term cooperation decision. This charter aligns everyone involved (IKIGAI, Joy Travel, Techfis) on scope, ownership, and the timeline before the delegation arrives.

Client / Partner
JTB Corp
Owner
Ms Ha, Mr Soda
Coordination Lead
Ms Yen
Arrival Window
28 Aug – 1 Sep 2026
Status
Draft
Jump to Roles & Deadlines →
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Our Guiding Principles

Operating Brain, Not a Tour Seller

IKIGAI designs, coordinates, and controls quality.

Every task on this trip should demonstrate that IKIGAI can design the product, coordinate the ecosystem (Joy Travel, suppliers), and hold the line on quality — not just book logistics.

Discipline & Safety First

Consistent, safe execution builds trust.

JTB's decision to scale cooperation hinges on seeing disciplined, repeatable operations. No shortcuts under time pressure — the hotel/safety workstream is the highest-priority item in this charter.

Build for Reuse

This trip should leave assets behind, not just memories.

Venue lists, itinerary comparisons, and vendor data gathered now should become a standing resource for future trips and the planned OTA launch — not a one-off effort.

01.

Project Overview

JTB Corp's survey visit to Phu Quoc — the trip that decides the scale of long-term cooperation between JTB and IKIGAI.

Guest flow for this partnership:

1
JTB
Client & delegation
2
IKIGAI
Operating Brain — design, coordinate, control quality
3
Joy Travel
Ground operations & staffing
4
Supplier
Hotel, venues, F&B, transport
5
Guest
The JTB delegation
02.

Background & Business Context

Why this trip is a due-diligence visit, not a marketing exercise — and what already assumes a "yes".

03.

Objectives & Success Criteria

Three things this trip must prove to JTB — each with a concrete way to tell whether it landed.

Table 1 — Objectives and how success is measured
ObjectiveSuccess CriteriaOwner
04.

Scope

What this charter covers — and what is deliberately left for later.

In Scope

    Out of Scope

      05.

      Key Deliverables & Milestones

      The day-by-day runway from kickoff to JTB's arrival — and where Obon adds risk.
      Weekend Obon (11–17 Aug) Today Arrival / Departure day
      Note

      06.

      Stakeholders & Governance

      Who's involved in this pilot, and who holds final decision authority.

      Table 3 — Organizations and their role in this project
      OrganizationRole

      Decision & Escalation

        07.

        Roles & Responsibilities

        Owner-by-owner breakdown of every workstream — output, risk, and deadline.

        Table 4 — Task ownership, output, and risk notes
        OwnerTaskOutputNotes / RiskDeadline

        General Notes

          08.

          Technology & Automation Support

          Added technical point of view: for each core workstream, where a system, an AI/prompt-based aid, or simple automation could reduce manual effort or risk.

          Table 5 — Suggested technical support by workstream
          WorkstreamOwnerTech Support IdeaFeasibility
          09.

          Budget

          Cost consolidation across every workstream — figures still pending owner sign-off.

          Table 6 — Cost consolidation (placeholder)
          Cost CategoryEstimated AmountOwner

          10.

          Previous Visit Feedback & Risk

          What Team Japan told us after their last visit, and what could still go wrong before JTB's delegation arrives.

          Feedback From Team Japan's Previous Phu Quoc Visit

          Table 7 — Feedback from Team Japan's previous Phu Quoc visit
          #IssueDetailType

          Risks & Mitigations

          Table 8 — Identified risks and mitigations
          RiskImpactMitigation
          11.

          Open Questions Before Finalizing

          The gaps standing between this draft and a locked charter. Click an item to mark it answered — it's remembered on this device.

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            12.

            Approval & Sign-off

            This charter is considered approved once signed below by the listed sponsors.

            Owner
            Ms Ha, Mr Soda
            Coordination Lead
            Ms Yen
            Date
            [YYYY-MM-DD]

            Related Documents

            Key deliverables owed by Roles & Responsibilities (section 07) — the outputs worth tracking as standalone files.

            Itineraries & Comparison Table → Daily Menu Proposal → Consolidated Budget →

            IKIGAI × JTB Corp — internal project documentation, not for external distribution.